Natural Lapis Lazuli Deep Blue Heart Necklace

Whether it's a thoughtful gift for someone special or a well-deserved treat for yourself, our exquisite creations are crafted with love and packaged with utmost care.

Each piece is handcrafted by our experienced artisans.

30 DAYS FREE Return & Exchange Policy

If you want to change other item(s) or simply don’t want it, please return to us in their original conditions with 30 DAYS of purchase and we will proceed your requests. 

Please refer to the full Return & Exchange policy below:

U.K Domestic:

We will pay the return shipping fee for each customer for any reasons of return. Just contact us with your order information (order reference/product information) and we will send you a pre-paid envelop for the return. Please contact us: hi@anaisandalyssa.com 

Other Countries:

. We will pay the return shipping fee for the 1st order of each customer for any reasons of return.

. For the following orders, unless it’s quality issues, the customers will need to pay the return shipping cost.

. Any unpaid parcels may not be accepted by the warehouse and cause the return & refund unsuccessful. Please contact our customers’ service at hi@anaisandalyssa.com stating the order reference and the returned items information. Our customers’ service will instruct the returning process to you.

Notes:

. Please allow 14 working days to proceed with your refund once we receive your return parcels with goods in original conditions.

. All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any items that appear to have been worn, or altered in any way will not qualify for a refund.   

. The original tax & shipping cost (if any) is not refundable.

. For exchange of new items, if the price is different as the original one, you may need to pay the difference (or if the new price is lower than the original one, we will refund the difference). Please note that, we will only send the new item (s) once we receive the returned item (s)

1-YEAR FREE Warranty

At Anaïs & Alyssaon, we are proud to make high quality genuine gemstone jewellery with the best price. With a FREE 1-YEAR warranty, our customers can rest assured they will be cared for and protected if their jewellery develops a manufacturing defect. Within 1-YEAR of purchase, if there is any found manufacturing defect, we can offer a FREE replacement or repairment.

Notes:

1. The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. 
2. We can only replace the similar items subject to its availability. If the items were out of stock or stopped production, we can offer the customers other items in similar styles with similar price.
3. The customers need to pay the 2-way shipping fees for the replacement/repair.

Please contact: hi@anaisandalyssa.com for further information.

Shipping Fees:

FREE Global Shipping for all purchase, No Minimum Spending Required

Delivery Time

Delivery Time = Processing time + Shipping time

Processing time: Up to 3 business days after full payment. After the processing is completed, your parcel will dispatch from our warehouse and you could track the shipping information.

Shipping time:

.  For the UK domestic customers, the shipping time would be: 3-5 business days. We use Royal Mail/Yodel/Hermes.

.  For the US customers the shipping time would be: 6-9 business days

.  For the European customers the shipping time would be：5-9 business days

.  For Asian customers, the shipping time would be: 5-7 business days.

For most of other countries, the shipping time is around 7-12 business days, but we need to take consideration for some unexpected situation.

How to Track My Items?

You will receive an email with the tracking information after the order has been processed.

Notes:

. Delivery to India is currently unavailable

. We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays.

. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

. Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during peak seasons.

. In case of any question and unexpected delay you can always contact with our customer service： 

hi@anaisandalyssa.com

. Please contact us within 6 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.

No mid-man involved, our customers can enjoy best price available with highest quality